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Is the DocuSign system down?

Forum|Forum|2 years ago
September 12, 2023
29 replies
231 views

Sending original document send is working. The signer is unable to open the DocuSign. Internally and externally.

eSignature

Best answer by Community Expert

Hello Everyone,

As a recent update, the issue should be resolved, can you confirm this?

If you are still having the issue, please contact customer support: https://support.docusign.com/en/contactSupport

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Member

Legacy User

We are having issues too! Please advise. Thank you!

C

Community Member

Legacy User

Hello,

Thank you for reaching out here in the DocuSign Community.

We apologize for the inconvenience, however, to better assist you, can you provide further information?

Is the signer getting an error?

Is the document not loading?

According to the following link, there hasn't been any mention of a down time: https://status.docusign.com/

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Member

Legacy User

The signers are getting the following: The open ‘status bar’ is not fully loading. [cid:image001.png@01D9E58B.38476C40] Cindy Morgan Sales Administration Director 813-452-3899 cmorgan@fintech.com www.fintech.com CONFIDENTIAL INFORMATION This email, including any attachments, is for the sole use of the intended recipient(s) and may contain trade secrets or other confidential information of Financial-Information-Technologies, LLC (Fintech). Any unauthorized review, use, distribution, copying, or disclosure of this email or its contents is strictly prohibited and may be subject to criminal or civil liability. If you have received this message in error, please let us know by email reply and delete it from your system.

C

Community Member

Legacy User

Not loading Best regards, [cid:image001.png@01D9E58B.67AC24D0] Investment advisory services are offered through Kure Advisory, LLC (“Kure Advisory”), a registered investment adviser. Poterack Capital Advisory is another business name under which Kure Advisory conducts its business. Kure Advisory does not accept orders and/or instructions regarding your account by e-mail, voice mail, fax or any alternate non-verbal method.  Transactional details do not supersede normal trade confirmations or statements.  This e-mail is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material.  Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited.  If you received this message in error, please contact the sender immediately and delete the material from your computer.

C

Community Member

Legacy User

I am also having an issue. It will load to a certain point then just sits there and never loads the document. My client said it was slow loading for her but client was able to sign. Now, it will not load for me to sign. Please advise. Thanks.

C

Community Member

Legacy User

The link given does indicate that there is a current issue. [cid:image001.png@01D9E58B.B2727280] Cindy Morgan Sales Administration Director 813-452-3899 cmorgan@fintech.com www.fintech.com CONFIDENTIAL INFORMATION This email, including any attachments, is for the sole use of the intended recipient(s) and may contain trade secrets or other confidential information of Financial-Information-Technologies, LLC (Fintech). Any unauthorized review, use, distribution, copying, or disclosure of this email or its contents is strictly prohibited and may be subject to criminal or civil liability. If you have received this message in error, please let us know by email reply and delete it from your system.

C

Community Member

Legacy User

We are having the same issue.

C

Community Member

Legacy User

Hello Everyone,

Thank you for reaching out here in the DocuSign Community.

Apologies, the update of the issue in the link was recently added.

Thank you for the further information.

We seem to have an issue causing documents to not load correctly if a recipient needs to authenticate on an Envelope. Furthermore, we have a bug number SIGN-37885 opened with our engineers. However, this should be resolved already. Please resend the envelope to your recipients and confirm if this has been fixed. Clearly, it has been not corrected for some of the users according to your experience.

Please open a customer support case and reference the bug number provided above: https://support.docusign.com/en/contactSupport

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

We apologize for the inconvenience this may cause you.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Member

Legacy User

Not loading. Tried all browsers.

C

Community Member

Legacy User