Skip to main content

When a envelope is sent towards an internal recipient the e-mails from DocuSign are flagged as "Mailbox intelligence impersonation" due to the way the Displayname is structured ([name] via DocuSign). Is it possible to change this structure? i.e. just DocuSign of [companyname] via DocuSign.

Hello,

Thank you for reaching out here in the DocuSign Community.

I understand you would like to change the default name of the email from [name] via DocuSign to DocuSign of [companyname] via DocuSign.

What you are looking for is possible using our feature Custom Email Domain: https://support.docusign.com/s/document-item?language=en_US&bundleId=rrf1583359212854&topicId=wyd1623785598511.html&_LANG=enus

Please keep in mind that to be able to use this feature your account would need to have the Organization feature enabled.

Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.

Compare eSignature plans & pricing

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Reply


Code of Conduct