Hello ​@Zoe Bee,

Thank you for reaching out to the Docusign Community and sharing your situation. We understand that after completing the last step in your envelope workflow, users are being redirected to a “create an account with Docusign” page instead of the Agreements page. We recognize how disruptive this can be and appreciate you sharing the details.

Please try the following troubleshooting steps.

• Clear cache and cookies
• Attempt to complete the envelope using incognito/private browsing mode
• Switch to a different browser (for example, if they are using Chrome, try Microsoft Edge or Firefox)

If the issue persists after these steps, we recommend that you submit a support case for further investigation. Providing screenshots and a detailed description will help our support team resolve the issue more efficiently

To submit a support case, you may follow the steps on this link: Open a case in the Docusign Support Center

I hope this is helpful. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer .” This will assist other users with similar questions in finding it more easily. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thanks. I considered clearing the cashe, but since it was happening to more than one person I ditched that idea.

We’ll try those things and see how it goes.