Is anyone else being pushed to create new account/logoff after envelope completed?

Question

Some of our staff review envelopes as the last step in the workflow. All of a sudden, this week, they are taken to the “open an account with docusign!” page after they (download and) close the envelope, completing the agreement. When this happens, they are logged out of their account. Using the back button doesn’t work. This is a huge waste of time for people to have to keep logging back in or, if they are still logged in when they open DocuSign again, navigating to the area they work out of, when spend all day in DocuSign looking at and completing envelopes. They used to complete the envelope and be taken back to their Agreements page.

Is anyone else having this problem?

DocuSign, do you know what’s going on? I’m guessing it’s an error in an attempted improvement?

Jenny.Martin · Accepted Answer

Hello ​@Zoe Bee,Thank you for reaching out to the Docusign Community and sharing your situation. We understand that after completing the last step in your envelope workflow, users are being redirected to a “create an account with Docusign” page instead of the Agreements page. We recognize how disruptive this can be and appreciate you sharing the details.Please try the following troubleshooting steps.Clear cache and cookiesAttempt to complete the envelope using incognito/private browsing modeSwitch to a different browser (for example, if they are using Chrome, try Microsoft Edge orFirefox)If the issue persists after these steps, we recommend that you submit a support case for further investigation. Providing screenshots and a detailed description will help our support team resolve the issue more efficientlyTo submit a support case, you may follow the steps on this link:Open a case in the Docusign Support CenterI hope this is helpful. If you consider the response aboveuseful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questionsin finding it more easily. Thank you!Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Zoe Bee · Answer

Thanks. I considered clearing the cashe, but since it was happening to more than one person I ditched that idea.We’ll try those things and see how it goes.

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