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Good morning, I have a serious problem with the invoice. I basically purchased a subscription but then after about 3 weeks I had to request a refund. Currently I have not received either a purchase invoice or a credit note invoice and my accountant is asking me for it. It is not present on the invoice history page. Do you have any ideas? THE ASSISTANCE CENTER IS NOT AVAILABLE AND TO OPEN A TICKET YOU MUST MAKE A PAYMENT PLAN. SCANDALOUS
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INVOICE PROBLEM
+1- Newcomer
Best answer by Jenny.Martin
Hello
Welcome to the Docusign Community! Thank you for reaching out and sharing your concern about your invoice. I sincerely apologize for the inconvenience and frustration it has caused you.
If your account is switched to a free account, invoices may no longer be accessible from the Plan and Billing page. Support would be the only one who can provide you with your Invoices. Please create a case so that DocuSign support can give you this. As only paid users can create a case, the workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
- Answer
Hello
Welcome to the Docusign Community! Thank you for reaching out and sharing your concern about your invoice. I sincerely apologize for the inconvenience and frustration it has caused you.
If your account is switched to a free account, invoices may no longer be accessible from the Plan and Billing page. Support would be the only one who can provide you with your Invoices. Please create a case so that DocuSign support can give you this. As only paid users can create a case, the workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+1- Newcomer
Good morning Jenny and thank you for your reply
I will try to do as you advised.
But do you think it is normal to find secret tricks to talk to customer service? The worst thing is having to pay to communicate with customer service, I'm sorry but it's a truly horrible thing. Every self-respecting company must have customer service, even minimal.
I will update you if it works
- Community Moderator
Hello
I appreciate your feedback and sharing your concern about customer service access.
Any billing dispute like your case will still be entertained by support, which is why we have this workaround for case creation.
Aside from self-service articles, the Docusign Community is open for all types of questions. Our amazing Community members and moderators are always ready to share their expertise and experiences to help you out.
Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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