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The issue with special or international characters not displaying correctly usually happens when the CSV file used for Bulk Send isn’t saved in the proper text format. To fix this, please ensure your CSV file is saved using UTF-8 encoding. This format supports international characters and ensures DocuSign reads them correctly.
Here’s how you can do it:
If you’re using Excel: Go to File → Save As → CSV UTF-8 (Comma delimited) (.csv).
If you’re using Google Sheets: Go to File → Download → Comma-separated values (.csv) (Google Sheets automatically saves in UTF-8).
If you’re using a text editor: Choose Save As → Encoding: UTF-8
After saving in UTF-8, re-upload the file to DocuSign, and your special characters (like é, ñ, ü, etc.) should appear correctly.

For your reference, refer to this article : User Bulk Actions

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Sincerely,

Ma. Cassandra | Docusign Community Moderator
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