Hello,
I have received a document by email that I need to sign via DocuSign. I created a signature with a mistake. Now I can’t correct it because DocuSign doesn’t allow me to change the signature that I chose initially. I tried creating a DocuSign account, but when I did it, I didn’t see an option to sign a document received via email. What can I do to use a different signature?
If you already signed and completed the document - you can no loner make changes.
If you haven’t completed the document and there isn’t an option to change the signature, the sender may have blocked making changes.
If you received the document BEFORE you had an account, it will not show up in your account.
For the last two - you could contact the sender and ask them to ‘correct and resend’ (they may have to ‘void and resend’ - I’m not sure on this) so that you can change the signature.
here’s a link to DocuSign’s instructions on the topic
good luck
mr1
Hi
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