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I've sent a document to the WRONG email address - how do I now edit to send it to the new email address???
- Legacy User
Best answer by Community Expert
Locate the envelope under your Sent folder and use the "Correct" feature. As long as no action has been taken (most likely cause the email address was incorrect) then you can select "Correct" under the right hand menu dropdown, update the email address and Correct. This should send a new notification to the Recipient. You could also hit Resend.
Here is an article on "Correct"...
https://support.docusign.com/en/guides/ndse-user-guide-correct-documents
- Docusign Employee
- Answer
Locate the envelope under your Sent folder and use the "Correct" feature. As long as no action has been taken (most likely cause the email address was incorrect) then you can select "Correct" under the right hand menu dropdown, update the email address and Correct. This should send a new notification to the Recipient. You could also hit Resend.
Here is an article on "Correct"...
https://support.docusign.com/en/guides/ndse-user-guide-correct-documents
- Legacy User
Can I change it if one party has already signed and the one that had the wrong email needs to sign
- Legacy User
Yes, you can "correct" the email address of the Recipient who has not yet signed.
- Legacy User
Called in. I did not see that Correct button so I thought it was not an option after sending it out. They added the button so I could make the edits
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