I HAVE PROBLEM

Hey ​@MFCARTY,

Thank you for reaching out and a warm welcome to the Docusign Community!

We understand your decision to cancel your subscription, and we’re sorry to hear about the challenges with the cancellation and getting support. We are committed to making things right for you.

When you go to Plan and Billing, do you see a message that your subscription will end and will no longer be renewed? Let us know what you're seeing. You can try cancelling again. Here are the steps:

• Cancel or downgrade your Docusign account 
• If you signed up on a mobile device:
  • Cancel via the App Store
  • Cancel via Google Play

Since this community space focuses on general guidance, we have limited information about the account, so billing inquiries will need to go through our Support team directly:  👉 Open a Support Case. You can send me a private message of your case number along with your email address and account number so I can follow up on your case. 

Looking forward to your update—we’re always here to help.

Melanie | Docusign Community Moderator
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I canceled my account on my computer via the DocuSign website, and unfortunately, I receive a message each time confirming that it has been completed, followed by an email telling me that the transaction failed.

It's very disappointing because I'm being charged every month, even though I hardly ever use it anymore.

Hi ​@MFCARTY,

I understand the frustration. Let's work together to resolve this. Let me loop in the right team. Can you send me a private message of your case number along with your email address and account number? Thank you!

Melanie | Docusign Community Moderator
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How can I do this?

I want to cancel my subscription and I just tried to cancel it again and it's impossible. It's really disappointing and I find it dishonest because I want to cancel my subscription.

Best regards

Hello ​@MFCARTY,

Thank you for getting back to me. Please reply with the information I requested via private message. Thank you!

Sincerely,

Melanie | Docusign Community Moderator
Mark this as "Best Answer" if it helped!