Hello ​@Mcabuk,

Thank you for reaching out, and a warm welcome to the Docusign Community! We're sorry to hear about the billing issues, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly: 

 Open a Support Case

 How can I request a phone call from Docusign Support?

However, since you cannot create a case, the workaround is to use the bottom part of the page, which allows you to submit a case without logging in to your account. Link: Get Support > More support options > I can't access my account > Other issues.

If you come across any challenges during this process, please don't hesitate to send me a private message with your name, email address, and account number. Here if you need us!

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Thank you, I just filled it up. 

Hi ​@Mcabuk,

Thanks for the update. Your case has been received and is waiting to be addressed by the next available representative. You can reply to the email once Docusign Support sends you an update for the case. Thank you!

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Hello ​@Mcabuk,

I'm just checking in to see if you still need any help, and we'll gladly help you with any questions you may have. Thanks!

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!