To clarify, I can login to the docusign admin but cannot login to support… why are they disparate to begin with?  Makes no sense… :(

Hello ​@Jinoh,

Thank you for reaching out, and a warm welcome to the Docusign Community!

We're sorry to hear about the issue with case creation, and we understand you need to contact support to get some clarity about your subscription's envelope allowance. Let's work together to get you back on track. 

Please try again to open a support case after performing the following troubleshooting steps:

• Clear your browser's cache/cookies. Article: How do I clear the cache and cookies in my browser?
• Try a different browser(s)
• Try an Incognito window
• Try a different device

Article: Open a Support Case.

I hope this is helpful. If the troubleshooting guidance does not work, please send me a private message of your email address and account number.

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

For those that run into this, the solution is to go and start a ticket that you cannot login.  They are slow to respond, but eventually will and then you can let them know the issue that you cannot login to support.  Apparently, there must be some automation to create that support account that doesn’t always happen… 

Hello ​@Jinoh,

We appreciate your tips and thank you for the update. I am glad you were able to sort this out. You can select your response as Best Answer to mark it as resolved. However, if you have any further questions or need additional assistance, please don't hesitate to let us know. We're here to help. Thank you, and wishing you a smooth rest of your day!

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!