I did not sign the document but got a notification that it was "completed"

Question

I received a DocuSign request on Friday, 7/11. I never signed it. On Saturday, 7/12, I got an email that the document had been completed (again: I never signed it). How can I contest this?

Ma.Cubio · Accepted Answer

Hello ​@michael.whiteThank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.If you received acompletion notification but didn't sign the envelope,it could bebecause someone else signed on your behalf, or you were mistakenly included as a recipient.Docusign allows for delegated signing, where someone can sign for another person, and it's also possible that someone forwarded you their notification email. But to further check, please send me the envelope ID via private message. The envelope ID is in the upper left corner of the document you received.Best regards,Ma. Cassandra | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

Ma.Cubio · Answer

Hello ​@michael.whiteHow are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!Ma. Cassandra | Docusign Community ModeratorMark as “Best Answer” if this helped clarify things.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.