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I upgraded my plan to enable bulk send, and manage branding because somehow the logo is showing massively (even through I’ve never added a logo) when trying to send envelopes. This is urgent and needs to be resolved ASAP.
Question
I can't access my actual plan, bulk send
+1- Newcomer
I have checked all settings, reviewed that payment went through, confirmed the transaction via email. This is absolutely wild that the platform doesn’t work.
- Community Moderator
Hello
Thank you for reaching out, and welcome to the Docusign Community! I'm sorry to hear about your experience with bulk send not working, and thank you for taking the time to share it. I completely understand how frustrating it is when things don’t work as expected, especially when trying to get work done. Rest assured, I’m here to help.
To further check, what plan do you currently have?
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
- Community Moderator
Hello
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
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