I am trying to cancel and get a refund, and am within 30 days of purchasing, however it says not eligible for refund

Question

Just as title says. I am looking to cancel after accidentally upgrading to a new plan. I did not know you guys hide the downgrades when selecting plans. I have been with docusign for three years; what happened to the customer service at this company? This is absolutely ridiculous.

I’d like to cancel my plan, I’m within 30 days of purchasing it and it’s a yearly subscription so I’d like a full refund. The ridiculouly useless chat bot tells me to open a support case, however there is no way to log in to the support website.

P.S I am heavily involved in social media in the real estate industry and will be discussing your absurd new business practices in my next posting/podcast

Thank you

Ma.Cubio · Accepted Answer

Hi ​@anjum— thanks for reaching out.We’re here to help where we can, but when it comes to billing or account changes, those requests need to come from a Docusign account administrator. If that’s not you, we recommend checking with your company’s admin to get started.For any billing-specific questions, you (or your admin) can open a support case directly here: Open a Support CaseStill stuck or unsure? We’re happy to help guide you.—Ma. Cassandra | Docusign Community ModeratorIf this pointed you in the right direction, go ahead and click “Best Answer”!

Ma.Cubio · Answer

Hi ​@anjumHow are you? I'm checking in to see if you still needassistance. If yes, kindlyreply here with more context or confirm if the issue has been resolved.If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!Ma. Cassandra | Docusign Community ModeratorMark as “Best Answer” if this helped clarify things.

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