how to use for first time

Forum|Forum|1 year ago
January 27, 2025
2 replies
59 views

I have always just clicked the docusign and worked perfect, now that i got an account when i click the document needing to be signed it does not pull up the document, just takes me to a page send new link or sign in. I sign in but no document that i can find

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nathaly.monge

Docusign Employee

Hello @fordgm ,

Welcome to the Docusign Community and thank you for posting your concerns!

To see if I understood correctly, when you click a document to sign within Docusign directly but it does not take you to the document instead it asks you to sign in, is that correct? Does this happen if you try to open the document via your email address?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Docusign Employee

Hello @fordgm ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.