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New Voice
June 11, 2024
Question

How to switch account?

  • June 11, 2024
  • 15 replies
  • 390 views

I have registered two accounts, one personal and one corporate but under same email address. Once I logged in, how can I switch my accounts?

 

 

15 replies

JohnSantos
Guru
Guru
June 11, 2024

@DavidVVV - Under your profile name, on the top right corner, you should see an option to Switch Accounts. 

 

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DavidVVVNew VoiceAuthor
New Voice
June 12, 2024

Thanks @JohnSantos  …. but I do not have this option. Is it because I am not the admin of the Corporate Account?

JohnSantos
Guru
Guru
June 12, 2024

@DavidVVV - You don’t need to be an admin to have that option.   You said the email addresses are the same.   Are the passwords the same too?

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DavidVVVNew VoiceAuthor
New Voice
June 12, 2024

Yes, the passwords are the same.

JohnSantos
Guru
Guru
June 12, 2024

@DavidVVV - When you log out and log back in, are you taken directly to the DocuSign home page or there is another option before that?   I’m trying to figure out if your two accounts are not on the same environment? (i.e. NA1, NA2, NA3, EU. etc.)

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DavidVVVNew VoiceAuthor
New Voice
June 12, 2024

I was taken directly straight to the personal account

JohnSantos
Guru
Guru
June 12, 2024

@DavidVVV - So how do you access the corporate account? Is it SSO enabled?

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DavidVVVNew VoiceAuthor
New Voice
June 12, 2024

I use my another PC which is registered my corporate account as the default account.

JohnSantos
Guru
Guru
June 12, 2024

@DavidVVV - Can you try to login with your other PC that is registered to your corporate account first and see if you have the Switch account option there?  Not sure I’ve seen this scenario before. 

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DavidVVVNew VoiceAuthor
New Voice
June 12, 2024

Thanks! Let me try when I have a chance. My another PC is not with me right now😅