One of my colleague has wrongly used Specify recipient feature, where she initiated correction for her envelope and removed her name as Specify recipient and changed the specified recipient Name and Email Address manually, instead of clicking Manage and filling up the specified recipient name and email address. Doing so, the specified recipient has received multiple email notifications “Corrected : xxxxx envelope name, As a result, you no longer have access.”

The recipient had been receiving the same emails every 30 minutes! How do i stop this notification emails sent out to them?

How to reproduce :

Create new envelope :

1. 1st Recipient - needs to sign (Role, Name, Email address filled in)
2. 2nd Recipient - needs to sign (Role, Name, Email address filled in)
3. 3rd Recipient - Specify Recipients (Role, Name, Email address filled in) - herself
4. 4th Recipient - Specified Recipient (Role filled in)

After the 1st and 2nd recipient has signed and it goes to the 3rd Recipient → Correct Envelope→ Remove 3rd recipient → add 4th recipient Name and Email Address → Complete correction.

The 4th recipient receives “Corrected” email notification every 30 mins even after they have signed the envelope!