A management account was created for a third-party company with 3 standard licenses (not Pro).
The issue is that the platform admin should not be using one of these licenses — they should only manage billing for the licenses as well as user and license administration.
How can we fix this?
Best answer by Jenny.Martin
Hello
Thanks for reaching out here in the Docusign Community—great to have you here!
Regardless of whether the admin just manages the billing without sending envelopes, they still need a license/seat assigned to their user account. Anyone added as a user on the Docusign account -- whether for sending or administrative purposes-- counts as a licensed user, consuming one of the licenses/seats on the subscription.
I hope this information helps. If anything’s unclear, let us know—we’ll get it sorted out.
Best Regards,
Jenny | Docusign Community Moderator
If this cleared things up, you can mark it as "Best Answer" so others can find it, too.
Hello
Thanks for reaching out here in the Docusign Community—great to have you here!
Regardless of whether the admin just manages the billing without sending envelopes, they still need a license/seat assigned to their user account. Anyone added as a user on the Docusign account -- whether for sending or administrative purposes-- counts as a licensed user, consuming one of the licenses/seats on the subscription.
I hope this information helps. If anything’s unclear, let us know—we’ll get it sorted out.
Best Regards,
Jenny | Docusign Community Moderator
If this cleared things up, you can mark it as "Best Answer" so others can find it, too.
I also agree that this is a desirable function. Most admin portals for every other service in existence do not consume licenses for an admin only. This particular service appears to be the exception. It makes it less likely for us to adopt it across the rest of our organization as the people using docusign are rarely ever going to be trusted or set up with permissions to manage the billing, and right-sizing the organization with the correct tools means we wouldn’t consider setting someone up as an admin who uses the service with a license. Certainly not when an IT department or IT vendor is involved - that is why almost every company in existence allows this (unlicensed admin account).
Regardless, I would like to throw my lot in on this being a feature request. Thank you!
Matthew
Hello
Thank you for your feedback—it’s appreciated. We recognize these limitations and how they can impact workflow efficiency.
If you haven’t already, you might consider submitting an idea post on our dedicated ideas page ( https://community.docusign.com/ideas). It’s a great way to highlight specific enhancements and helps ensure these suggestions are considered for future development.
Best Regards,
Jenny | Docusign Community Moderator
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