Back to Docusign.com
Until recently, I had two Docusign accounts. I’ll use fake email addresses below to describe the situation and problem.
The login for my long-standing Docusign account is: FirstEmailAddress@host.com
At some point, I created a second Docusign account with: SecondEmailAddress@host.com - this account only ever had one envelope in it.
A couple weeks ago, I tried a combination of actions to get the SecondEmailAddress@host.com released so I can use it on my main account (i.e., would like to revise FirstEmailAddress@host.com to SecondEmailAddress@host.com).
First, on my secondary Docusign account, I revised my SecondEmailAddress@host.com email address to ThirdEmailAddress@host.com). That didn’t release the gmail address for re-use on Docusign.
Then, I deleted my secondary Docusign account. That also didn’t release my gmail address.
When I try to revise FirstEmailAddress@host.com to SecondEmailAddress@host.com, I get an error message: "This security information you are trying to add is already registered”
I have waited for a couple weeks and I get the same error message every time I try.
Anyone have tips for how I can free up SecondEmailAddress@host.com so I can use it again on my main Docusign account? Sadly, for eSignature consumer users, Docusign doesn’t provide any way to open a case or engage with support.
