I have a customer that has completed an envelope and claims to not have received the pdf with the completed envelope. How does one send it again or would I have to download the completed pdf and send it via email?
Hello,
Thank you for reaching out here in the DocuSign Community.
You can use the option Forward a Completed Envelope; Forwarding creates a copy of a completed envelope which you can send to new recipients as is or add new documents and fields as needed. For a forwarded envelope, you cannot remove any information or signatures on the completed documents, but you can add new recipients, documents, and recipient fields.
You can forward any completed envelope that you sent or received, or created to sign yourself. If you have access to any shared envelopes, you can forward any of those sent or received by the owner.
More information at To forward a completed envelope.
Forwarding will count toward your envelope quota, if you do not want that to happen, you can download the envelope and send it via regular email.
Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.
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Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
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