Hello ​@pabiaad,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community. We are absolutely delighted to have you here and can't wait to share our knowledge with you.

The “Demonstration document only” watermark typically appears on documents created and signed in the DocuSigns Demo environment (https://account-d.docusign.com/). This watermark was generated for demonstration/testing purposes and is not considered an official, enforceable document. If you recently switched to a paid account but still see this watermark, it’s likely that your documents are still being processed in the demo environment.

Please make sure you are logged in to the production account. You may use this link to log in and access your paid account - Docusign Login - Enter email to start sign in

I hope this is helpful. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer .” This will assist other users with similar questions in finding it more easily. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello Jenny and thank you for your reply,

I tried to login to the above link you shared, unfortunately it keeps logging me in to the TRIAL account I had as if I did not upgrade it to a paid account. Could you please advise. 

Thank you

I also tried to change the email address used for the Trial user and tried to log in with my paid account; the following message appeared “Invalid email and/or password”. I even tried to reset the password and received the below email:

We received a request to reset the Docusign password for this email, but no account exists.

If you are trying to access a document, please use the link you received in email.

If you would like to sign up, for a free trial account, click link below.

If you did not initiate this request, you may disregard this email. Any documents you may have previously signed are secure.

Hello ​@pabiaad,

I hope you are doing well.
I’m sorry that the issue is still unresolved. I will try my best to help you. I noticed that an existing support case is open for your concern. Upon checking, your paid account is active, and I would like you to try to access it thru this link Docusign Login - Enter email to start sign in.
Please let me know if you’re able to access your paid account or not.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hi ​@pabiaad — thanks for raising this.

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.