Hello ​@c2wjones ,

Thank you for reaching out here in Docusign Community.

You may access the link below and you will see a message icon at the bottom right side.

Get Support

On the same page you may also open a case which allows you to connect to us via email or you can request for a callback.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

After multiple attempts, I finally got the answers I required and was able to resolve the open case. But this required a phone call from the support team. They stood me up on our appointments multiple times, but someone evetually called.

Hello ​@c2wjones ,

It’s good to hear that you were able to get in touch with one of our representatives.

You can always reach out to us if you need any help.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@c2wjones,

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer " by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

Once again, I got this handled by having customer service actually dialing me. They had missed several appointments. The matter is resolved now.

Please make note of this.