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Question

How to find the sender account email for an email

  • August 14, 2025
  • 2 replies
  • 29 views

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I had created an envelope with one of my email address (which I don’t remember now). I do have the signed copy of the envelope and the mail that was used to receive the document as I had to sign it as well (with a different email address). I need to make modifications to the envelope and send it out again, but I dont know the sender email address which I used. Is there a way to find out the sender email address, if I have the envelope ID(which is present on the signed document)

2 replies

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  • Community Moderator
  • August 15, 2025

Hello ​@tnxy89 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
You can go ahead and locate the notification email you received. The sender's name and email address are included in the notification.
 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue


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  • Community Moderator
  • September 1, 2025

Hello ​@tnxy89 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

 

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"