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How to edit customer's information?

Forum|Forum|7 years ago
February 11, 2019
5 replies
70 views

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Best answer by Community Expert

My first thought is to check with your DocuSign Admin and see if they may have somehow restricted access.

Second try the following....

1) log in to DocuSign

2) in the URL of the browser, paste the following after the ".com" address:

/preferences/general

The entire URL should look like this (or very similar) :

https://app.docusign.com/preferences/general

The above URL is just a shortcut to get to "My Preferences". Once there, you'll see General in the left-hand menu. The Contacts link is listed below that.

If you get an error it might tell us more regarding why you do not see "My Preferences".

C

Community Member

Legacy User

Can you be more specific on the Use Case, what you are attempting to "edit"? Are you looking to change an envelopes information after it was sent, or change Contact information on a Recipient?

C

Community Member

Legacy User

How do I delete a contact? I have put the wrong email address for a client in my contacts.

C

Community Member

Legacy User

Go to your Profile pic in the upper right after login , then My Preferences, then Contacts from the left side menu. Here you can locate and delete or edit your Contacts.

C

Community Member

Legacy User

I also need to edit a recipient emal address. I don't have a My Preferences option available. I have My Profile, My Account, and My Settings. None of those have either a My Preferences or Contacts option. Any other place I should be looking?

C

Community Expert

Answer

Docusign Employee

My first thought is to check with your DocuSign Admin and see if they may have somehow restricted access.

Second try the following....

1) log in to DocuSign

2) in the URL of the browser, paste the following after the ".com" address:

/preferences/general

The entire URL should look like this (or very similar) :

https://app.docusign.com/preferences/general

The above URL is just a shortcut to get to "My Preferences". Once there, you'll see General in the left-hand menu. The Contacts link is listed below that.

If you get an error it might tell us more regarding why you do not see "My Preferences".

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.