Hello ​@elle0498,

Thank you for reaching out to the Docusign Community.

Have you tried the More options at the bottom of the Open a case in the Docusign Support Center Web page?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thank you so much for your reply Christopher. At the moment I have 2 accounts running which I am paying for(one needs to close but can’t do it without getting hold of somebody!) and have paid docusign a lot of money so slightly loath to upgrade my account just to speak to someone, which is the feedback I will give them if I ever manage to get hold of a person!

Not really sure what to do next - its ridiculous I cant just speak to a person to get it sorted!

Thank you again for your response.

Kind regards

Peta

Hello ​@elle0498,

Can you DM me the account emails and account number? Please do not post that information on this public forum.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi ​@elle0498,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.