how to confirm that a company sent me a document for signature

Question

I am being told that a company sent me a document for signature back in October. Neither my husband, nor I have an email notification of a document being sent nor do I see any record of it in DocuSign.  How do I get to the bottom of this? Thanks in advance for any insight you can share.

marco.tanglao · Accepted Answer

Hello ​@Mary Scheibner,Thank you for reaching out to the Docusign Community.You may follow the steps provided in the link below to ensure you’ll get email from us when someone sent you an envelope.Why am I not getting Docusign email notifications?You may also reach out to your sender to resend the envelope if it’s still not voided.I hope this helps. Please "Select as Best" below if you find the answer to be useful.Best regards,Marco Paulo| Docusign Community Moderator

Alexandre.Augusto · Answer

Hello, ​@Mary ScheibnerThe company’s sender of the envelope should have the original envelope with them, if so, you can ask to them about the History of the envelope or the Certificate of Completion, there it’s possible to see when an envelope was sent and to whom. Every envelope sent by Docusign eSignature keeps a History so in the audit trail log they can confirm or not if such email was sent to you. The sender has the responsibility to show that for yousince you didn’t get the original email (perhaps that was sendto your SPAM folder). That information resides in the envelopes belonging to the company’s eSignature account, but Docusign does not have access to that due security and privacy regulations.I hope that helps, if so, I’d appreciate you LIKE here.Best,Alexandre

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