Hi there @spinman,
Welcome to the Docusign Community—great to have you here, and we're happy to share our knowledge with you!
I'm really sorry for the hassle, and no one wants to deal with roadblocks like that. Let's get you moving forward.
These articles should help guide you step by step:
Bulk Download via Box integration: One-Time or Consistent Publish
How to Perform a Manual Publish of Connect Data in Low or High Volumes
If Box doesn't quite fit Docusign for Microsoft Power Automate is another option, though you'll need a Microsoft license for it, and it can be tricky. That said, the Retrieve app is probably your best bet—it's specifically built for downloading bulk envelopes in Docusign ( just a heads up, it's a paid add-on)
Have you heard back from Docusign Customer Support? If you can shoot me the case number in a private message, I'd be happy to follow up for you.
Let us know if you have more questions—we’re always here to help
Regards,
Melanie | Docusign Community Moderator
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