How do you get support to get a login when you are required to login to open a case?

Question

I have tried clearing out my entire history and cache on multiple browsers and devices.  I have reset my password 4 times.  I have tried to call the support (which apparently can’t even help with login issues) and can’t get a person.  How are we supposed to access documents if we can’t login and have no way to obtain support from Docusign?

mr1 · Accepted Answer

​@KatiePI believe these arethe most recent set of instructions.https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US&_gl=1*bwx3an*_gcl_au*NjI2NTUxODkuMTc0MTAyMTYyOA..#WhatIfCantLogInScroll down - there is a section for getting support if you are unable to log in.good luckmr1

Ma.Cubio · Answer

Hello ​@KatieP,Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.The workaround is tosubmit a case without logging into your account by using the “I can’t access my account”option at the bottom of the page, then click “Other issues” and provide complete details of the issue in the Case description.Or you may click this link:Get Support.Please let us know if you require any further assistance. Thank you!Best regards,Ma. Cassandra |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

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