Hello ​@All Aspects Letting Services,

Welcome to the Docusign Community! I am really sorry to hear about your experience, and thank you for taking the time to share it. I completely understand the frustration of being unable to get direct support. We apologize for any inconvenience this may have caused. Paid account users can Open a case in the Docusign Support Center while free users can utilize the Docusign Support Center for self-service assistance.

Additionally, Docusign Community is here to support you, where amazing Community members and moderators are always ready to share their expertise and experiences to help you.

Please let us know how we can help you.

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

BUT the whole point is we have been unable to open a case in the Docusign Support Centre as it says  

“Invalid username or password” but putting in what we usually sign into Docusign with so we are stuck & unable to get assistance

Hi ​@All Aspects Letting Services,

I’m sorry about that. You can try the workaround to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page, then clicking “Other issues” and providing complete details of the issue in the Case description.

You may also click this link: Get Support.

 

You may also try to do basic troubleshooting by following these steps:

To clear the cache and cookies in your browser, follow the instructions based on your specific browser:

Desktop browsers:

Chrome:
Click on the three-dot menu icon in the top-right corner.
Go to "More tools" and select "Clear browsing data".
Choose the time range and select "Cookies and other site data" and "Cached images and files."
Click on "Clear data."

Firefox:
Click on the three-line menu icon in the top-right corner.
Go to "Options" and select "Privacy & Security" from the left sidebar.
Scroll to the "Cookies and Site Data" section and click "Clear Data".
Check the boxes for "Cookies and Site Data" and "Cached Web Content".
Click on "Clear".

Please let us know if you require any further assistance. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@All Aspects Letting Services 

I hope you are doing well. 
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know, and I will gladly help you address the situation as soon as possible.

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.