+1I’ve recently deleted the email address associated with my docusign account. I no longer have any access to it.
I’d like to update my docusign email address to my new one however it seems to be sending an security code to the deleted email. Is there any way I can update the email address now? (I am still able to log-in on my computer however when I try to log-in on a different device, it asks for a code).
Best answer by Melanie.Panguito
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! We are thrilled to have you here and look forward to sharing as much knowledge as we can.
I understand the frustration you must be feeling with the email address change issue. Here is the process: Change Your Email Address. However, since you've mentioned it sends a code to the deleted email, which I assume you no longer have access to, Docusign Support would need to review any internal process or actions regarding this.
I see you have already contacted Docusign Support, but have not received an update yet. I genuinely apologize for this. Could you please share the case number with me via private message, along with your email address and account number, so I can check the status of your case and make some follow-ups?
I look forward to your update. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
On your computer, log in, in the top right-ish, click on your initials/picture circle and then go to Manage Profile. There is where you can update your email to the new email address.
+1I followed your instructions, however when updating the email address it asks for a code that is sent to my now deleted email address. Is there any way around this?
You deleted the existing email. Is there any way to un-delete it so you can enter the code?
Short of that, customer service might be able to do it if you can open a ticket.
+1Currently, I’m unable to find a way to restore it. I’ve also been trying to contact docusign support for weeks but I haven’t received any response or callbacks. I created another support ticket and included my new email address and phone number as contact information, so I hope I get a response this time
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! We are thrilled to have you here and look forward to sharing as much knowledge as we can.
I understand the frustration you must be feeling with the email address change issue. Here is the process: Change Your Email Address. However, since you've mentioned it sends a code to the deleted email, which I assume you no longer have access to, Docusign Support would need to review any internal process or actions regarding this.
I see you have already contacted Docusign Support, but have not received an update yet. I genuinely apologize for this. Could you please share the case number with me via private message, along with your email address and account number, so I can check the status of your case and make some follow-ups?
I look forward to your update. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
Hello
How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!
Regards,
Melanie | Docusign Community Moderator
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