Hi ​@JRicks54 — thanks for reaching out to the Docusign Community.

We understand that the envelope issue is frustrating, especially when you're trying to complete important tasks. We’re sorry it's causing you to consider cancelling your subscription, but we’re here to help you move forward.

The "Sign Here" message typically indicates that the envelope is not yet complete and that an active field still requires action from you. Even if others have signed, your signature or another required field may still need to be completed. Kindly ensure all required fields are completed before clicking Finish. If a signature field was incorrectly placed, you can correct the document and delete the field  Correct an Envelope

Here's a comprehensive guide to contacting support. You can engage with a live representative through Live Chat or Request a callback  How do I contact Docusign Customer Support?. 

I hope you find this helpful. If yes, we would greatly appreciate it if you could mark it as "Best Answer" , to help other community members find trusted answers and follow similar steps.

Let us know if you have questions— we're here for you!

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Likeand click "Best Answer"

Unfortunately this was not successful for me.  It told me that my plan does not include support.  I cancelled my subscription and will receive a refund soon.

It’s unfortunate that this did not work out with DocuSign.  I have a paid subscription with Adobe and they also offer esign documents.  I didn’t want to start over but that is my only alternative at this point.  I need to get this document sent and this is taking far too long.

Thanks again for your suggestions and good luck.

Jack Ricks

Hi ​@JRicks54,

This is sad but we respect your decision. We sincerely apologize for any negative experience you have encountered. Should your needs change in the future, please know that you are always welcome back. If you have only canceled your subscription and not fully closed your account, your account will be downgraded to a free plan, which includes three free sends.
For contacting support:

Live chat 

Available to both Free and Paid/Trial account customers

Email

Available for logged-in Paid/Trial account customers

Request a callback

Available for logged-in Paid/Trial account customers

If on a paid plan and experience errors with creating a case, live chat is available  How do I contact Docusign Customer Support?

Again, I’m sorry your experience did not meet expectations. If you have any questions, we're here for you!

Sincerely,

Melanie | Docusign Community Moderator