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I have a document I sent for signature back in April that was completed at the time it was sent. 3 weeks ago it started sending reminders to the person that they needed to sign it. How do I get it to stop sending reminders?
Solved
How do I stop Reminder Emails on a completed document?
+1- New Voice
Best answer by Ma.Cubio
Hello
I checked, but did not receive your message. I understand that you may be more comfortable with email communication.
I highly recommend that you create a support case so that a support expert can review your issue further and help you.
👉 Open a Support Case.
Wishing you a smooth rest of your day!
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
You can follow the steps below to modify the envelope and turn off the reminder.
- Find the envelope and click "Correct."
- Click "Advanced Options" on the upper-right
- Toggle "Turn off auto reminders"
- Click "Save"
- Click "Next"
- Click "Correct"
If you found the response a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
+1- New Voice
Thanks, but this is a completed document. It will not allow me to use those options. I can view document or I can delete it, those are my options.
- Community Moderator
Hello
To verify, how many envelopes are involved in this matter? Please send us the envelope ID via private message so we can check further.
Thank you and have a great day!
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
- Community Moderator
Hi
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
+1- New Voice
I tried to send a private message on Saturday with the envelope info. Not sure if it was received.
can I place the envelope info here? I am not very familiar with using this type of system. I would really prefer to send someone an email. Can someone reach out to me via email and I can give them the details.
- Community Moderator
- Answer
Hello
I checked, but did not receive your message. I understand that you may be more comfortable with email communication.
I highly recommend that you create a support case so that a support expert can review your issue further and help you.
👉 Open a Support Case.
Wishing you a smooth rest of your day!
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
Hello
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
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