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How do i add a shared user in DocuSign production account?

Forum|Forum|1 year ago
July 4, 2025
7 replies
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In my DocuSign developer account, i can see the option to add a shared user and manage shared access. However, in the DocuSign production account, i do not see the option available

Best answer by Jenny.Martin

Hello @vishnu,

Adding a new user in production requires purchasing an additional seat, which you’ll then allocate to them. While you can add multiple users to the demo environment, in production each additional users requires a paid seat.

For more information: FAQ: Seats and Users

Regards,

Jenny| Docusign Community Moderator

J

Jenny.Martin

Community Moderator

Hello @vishnu -- Thanks for reaching out.

Can you confirm the type of plan you have?

To clarify, when you go to Admin > Users > and click on “Action” on the specific user, there is no “Manage Shared Access”, same as below?

I look forward to hearing from you.

Regards,

Jenny | Docusign Community Moderator

V

vishnu

Author

Active Voice

Plan details : eSignatureStandard

100 envelopes, 1 seat per year

$300.00 per year (excluding tax)

This is what we see when choose 'shared access'. Gets a message error occurred while fetching user details

J

Jenny.Martin

Community Moderator

Hello @vishnu,

Thanks for getting back. I looked up the account, and it is currently a single-user account. That’s why you’re encountering the error. To set up Shared Access, you’ll need to add another user to the account.

Shared Access is a feature that allows one user to manage envelopes on behalf of another. 👉 Shared Access to Envelopes

Should you require any additional assistance, feel free to reach out. Thank you!

Regards,

Jenny| Docusign Community Moderator

If this cleared things up, you can mark it as "Best Answer" so others can find it, too.

V

vishnu

Author

Active Voice

There is no option to add user in the production account, I can add shared user in the development account of same email id.

J

Jenny.Martin

Answer

Community Moderator

Hello @vishnu,

Adding a new user in production requires purchasing an additional seat, which you’ll then allocate to them. While you can add multiple users to the demo environment, in production each additional users requires a paid seat.

For more information: FAQ: Seats and Users

Regards,

Jenny| Docusign Community Moderator

V

vishnu

Author

Active Voice

Hi @Jenny.Martin , Thankyou for the clarification

J

Jenny.Martin

Community Moderator

Hello @vishnu,

You’re very welcome! I’m so glad I could help. 😊

If you found the response helpful, please mark it as the "Best Answer ✅" by clicking “Select as Best.” This will make it easier for other community members with similar questions to find the information they need. Thank you for supporting the community!

Regards,

Jenny| Docusign Community Moderator

Plan details : eSignatureStandard

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