Legacy User

Solved

How can I remove those numbers below my signature as well as edit the phrase "DocuSigned by" ?

3 replies
2545 views
Translate All

example image (signature, ID)

C

Community ExpertAnswer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

The numbers below are the signature's identification number and can not be removed without removing the whole frame. The frame can be removed by going to Settings > Signing Settings: https://support.docusign.com/s/articles/Why-are-signatures-showing-with-no-frame

The above has to be done by an admin and within the senders account, if the admin sees the option grayed out please contact customer support

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Expert

Answer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

The numbers below are the signature's identification number and can not be removed without removing the whole frame. The frame can be removed by going to Settings > Signing Settings: https://support.docusign.com/s/articles/Why-are-signatures-showing-with-no-frame

The above has to be done by an admin and within the senders account, if the admin sees the option grayed out please contact customer support

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Translate

C

Community Member

Legacy User

Capture Hello,

I still cannot find the option to add/remove frame in the DocuSign setting.

Translate

C

Community Member

Legacy User

Hello,

Thank you for reaching back.

You are not an account administrator, so you will not see the options, please contact your account admin for assistance. If you do not know who the admin is, please reach out to your Help Desk or IT department.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Translate

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.