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I have received a Document to Sign, but when I click sign, it applies an old signature I had 5 years ago. I need to change that signature. I went to my account, added a new signature and deleted the old one.
But when I open again that document to sign I have only available the deleted signature, and I cannot access the new one (that is the only signature I have now, actually).
If I click on the signature I don’t have the option to change it.
What can I do to sign it with the signature I choose?
Solved
How can I change the signature in a document when it is adding one I don't even have in my account anymore?
+1- New Voice
Best answer by Melanie.Panguito
Hello
Thank you for reaching out, and welcome to the Docusign Community! We are thrilled to have you here and look forward to sharing as much knowledge as we can.
I see that your old signature still appears when signing and when you said you already followed the above steps, I assumed you have already updated your signature from your Docusign Account. I truly apologize for any inconvenience this may have caused. I understand how important it is to show the correct signature, and I am here to help you gladly.
Please try the steps below for changing the signature:
- Navigate to the document you are signing.
- Select the adopted signature in the document and select Change.
Please note that there are specific instances when the option to change your signature will not be accessible. The exceptions and resolutions are outlined below:
- Make sure you have an active Docusign account. If you do not have an account at the time of signing, you cannot change your selected signature. See the Sign Documents for Free article to learn about getting a Docusign account.
- Check with the sender to ensure that the recipient name is not locked. Some senders lock recipient names.
- When you self-sign documents using the Sign a Document feature, you cannot select a saved signature. This occurs when you self-sign documents and do not send envelopes to other signers.
To change your signature for a document you are self-signing, you must send yourself an envelope and add yourself as the only recipient. Using this method, you can optionally select another saved signature.
- Make sure you are not trying to change your signature when:
- Using Docusign Mobile App for Android or Mobile App for iOS.
- Using in-person signing as described in the In person signing article.
- There are digital or universal signatures. See the Digital Signatures/Universal Signatures article (for situations described in the Sign Part 11 Module Enabled Documents article.)
- The document you're signing originated from an account on another server (cross site).
- The document was signed and returned.
Here are the articles for your reference:
Change your signature or adopt a custom signature
Why Can't I Change My Signature?
You can also contact the sender to correct the envelope > remove your name and email, and manually type your name the same as your name from your saved signatures from your profile > Resend. Article: Correct an Envelope
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
I hope this is helpful. If you found the response to be a useful solution to your question, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance with this. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
- Community Moderator
Hello
Thank you for reaching out here in Docusign Community.
Follow the steps provided in the link below on how to delete the signature on your account and do not add a new signature yet.
Change your signature or adopt a custom signature
Once the signature is deleted, try accessing the envelope and see if this allows you to select or change your signature.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
+1- New Voice
Hi
As I explained on my previous message, I don’t have the option to change the signature and I deleted all my signatures on my account and the document still has a “preloaded”? signature that I cannot change in any way.
I do have an active Docusing account
I am not using Docusign mobile apps.
I am not using In Person Signing Session.
I am not using Digital Signatures/Universal Signatures
I am not using Sign and Return
The only thing stated on that tutorial is that sender has locked recipients' names. I’ve asked the sender to change that if they are doing it, but didn’t receive an answer on their part. I see they “fixed” something on the document (looking at the document history) but it’s still the same.
When I click sign on the document’s button, it adds a signature that is not in my account.
For example: I have signature A and B in my account, but the document only allows me to use a signature C that I don’t know where it get it from. Even if I delete signatures A and B and I leave NO signature on my account, it stills only let me sign with signature C.
I tried opening the document from the email button or from inside my Docusign account with the same outcome.
- Community Moderator
Hello
Try going back to your account under Manage Profile > Signatures > Actions > Delete the current saved signatures and do not save or keep a new one.
Once completed, try accessing the envelope and see if this will allow you to sign it using a new signature but if this still keeps the signature you deleted, please reach out to the sender and request to correct the envelope and if they can add an extra spaces on your name in the envelope.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
+1- New Voice
Hello
I already did the deletion of my signatures, as I explained on my previous messages in this thread. I also asked the sender to add extra spaces on my name on the envelope.
None of these worked. Docusign is still adding a signature from nowhere and doesn’t allow me to change it (I can create new ones but I cannot use them on the envelope).
I asked the sender to use a different name for myself and also to send it to a different e-mail account. I am still waiting for that but every solution proposed here or in FAQ or in any of your tutorials didn’t work.
Regards
Fede
- Community Moderator
Hello
Apologies for not getting back to you sooner.
If the issue persists, I highly suggest that you open a case using the link below so that our support team can further check this.
Open a case in the Docusign Support Center
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
- Newcomer
I am having this same issue, I followed all of the steps and still getting no where.
- Community Moderator
- Answer
Hello
Thank you for reaching out, and welcome to the Docusign Community! We are thrilled to have you here and look forward to sharing as much knowledge as we can.
I see that your old signature still appears when signing and when you said you already followed the above steps, I assumed you have already updated your signature from your Docusign Account. I truly apologize for any inconvenience this may have caused. I understand how important it is to show the correct signature, and I am here to help you gladly.
Please try the steps below for changing the signature:
- Navigate to the document you are signing.
- Select the adopted signature in the document and select Change.
Please note that there are specific instances when the option to change your signature will not be accessible. The exceptions and resolutions are outlined below:
- Make sure you have an active Docusign account. If you do not have an account at the time of signing, you cannot change your selected signature. See the Sign Documents for Free article to learn about getting a Docusign account.
- Check with the sender to ensure that the recipient name is not locked. Some senders lock recipient names.
- When you self-sign documents using the Sign a Document feature, you cannot select a saved signature. This occurs when you self-sign documents and do not send envelopes to other signers.
To change your signature for a document you are self-signing, you must send yourself an envelope and add yourself as the only recipient. Using this method, you can optionally select another saved signature.
- Make sure you are not trying to change your signature when:
- Using Docusign Mobile App for Android or Mobile App for iOS.
- Using in-person signing as described in the In person signing article.
- There are digital or universal signatures. See the Digital Signatures/Universal Signatures article (for situations described in the Sign Part 11 Module Enabled Documents article.)
- The document you're signing originated from an account on another server (cross site).
- The document was signed and returned.
Here are the articles for your reference:
Change your signature or adopt a custom signature
Why Can't I Change My Signature?
You can also contact the sender to correct the envelope > remove your name and email, and manually type your name the same as your name from your saved signatures from your profile > Resend. Article: Correct an Envelope
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
I hope this is helpful. If you found the response to be a useful solution to your question, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance with this. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
- Community Moderator
Hey
How are you? Favor, if the solution provided helped you resolve the issue or pointed you in the right direction, please click Best Answer ✅"so others can find it too.
Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Regards,
Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
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