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We’re currently unable to proceed with any tasks, as the platform remains stuck in the loading stage. Eventually, it returns a system error message, making it completely unusable on our end. According to the service status page, there is “degraded performance” in AU, and it mentions that users may experience latency or errors when navigating the site—this aligns with what we’re seeing. At this stage, the issue appears to be system-wide. Please let us know if there's an ETA on resolution or any recommended workarounds.
Solved
Hey, just checking if there's any update on when DocuSign will be working again for AU? We're running into issues and it seems to be a system-wide problem.
+1- Newcomer
Best answer by Melanie.Panguito
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.
I understand that the known incident has caused some delays in your Team’s workflow. We genuinely apologize for this.
I am pleased to inform you that the issue has been successfully resolved. Kindly confirm if you are still experiencing any problems. Please see the update of the status here: Docusign Status - AU PROD eSign: Users may experience latency or errors when navigating the site
We greatly appreciate your patience and understanding as we worked to resolve this issue. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
+1- New Voice
Same for us in Sydney. I’ve raised the issue via the support link and the auto-response is that someone will respond within 24 hours.
- Community Moderator
- Answer
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.
I understand that the known incident has caused some delays in your Team’s workflow. We genuinely apologize for this.
I am pleased to inform you that the issue has been successfully resolved. Kindly confirm if you are still experiencing any problems. Please see the update of the status here: Docusign Status - AU PROD eSign: Users may experience latency or errors when navigating the site
We greatly appreciate your patience and understanding as we worked to resolve this issue. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
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