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Question

Getting issue on workday

  • August 19, 2025
  • 2 replies
  • 102 views

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I have completed the e-signing of my offer letter. However, in Workday I am not getting the “Submit” option — it still only shows Cancel and Don’t Accept.
I cleared my browser history and cache and also tried accessing Workday in a different browser and in incognito mode. It has been more than 10 hours, but the “Submit” option is still not appearing, even though the offer letter is already signed on DocuSign.
In the history it is showing Signed. 
Can anyone help

 

2 replies

JohnSantos
Guru
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  • Guru
  • August 19, 2025

@HitenGaba 

Contact your Workday administrator or HR team. Provide them with the DocuSign envelope ID and signing timestamp. They can verify the integration logs and either manually refresh the status or advance your task to allow immediate submission.


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  • Community Moderator
  • September 3, 2025

Hello ​@HitenGaba 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

 

Sincerely,

Ma. Cassandra | Docusign Community Moderator

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