I would like to get a refund for this year. I have watched the video several times on closing and getting a refund but my screen does not match up with the video. I can’t get past the Support section.
Hi
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
We’re sorry to hear that you want to cancel your account but we can assist you through the process.
We highly encourage downgrading to a free account so you can retain access to all completed documents in the future.
Whether you downgrade to a free account or decide to cancel, you may want to make certain that any important documents have been downloaded to your personal device or computer.
Once an account has been closed, you will no longer have access to any documents.
Information on how to download completed documents is found here:
Depending on how your account was originally configured, you may be able to cancel your account:
Should I downgrade or close my DocuSign Account?
If you don’t see that option available, please submit a Customer Support case here:
If you’re not able to open a Customer Support case via the above link, scroll down further on the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.
DocuSign Customer Support cannot cancel subscriptions purchased via iTunes or Google Play. Please see the links below on how to cancel on your Apple or Android device or phone:
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
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