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Finding old signed documents when I can't get in contact with sender

Forum|Forum|1 year ago
December 17, 2024
6 replies
228 views

I can’t find documents from any range of time that I’ve signed. I cannot get a hold of the original sender to resend the fully executed document. And I can’t find it anywhere, is there a way to access it?

Best answer by Michael.Rave

@Sarah22

You can access signed documents/envelopes from your Docusign account, if it was created at the end of or before signing the envelopes. If you don’t have a Docusign account you can only access the envelope via the personal link included in the Docusign emails.

As @Hengfeng Ge mentioned it may be that you have more than one Docusign account for your email address and looking at the wrong Docusign account.

Hengfeng Ge

Hero

Do you have a DocuSign account? Does your account is freemium plan? Do you have more than one account for your email?

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Michael.Rave

Answer

Docusign Employee

@Sarah22

You can access signed documents/envelopes from your Docusign account, if it was created at the end of or before signing the envelopes. If you don’t have a Docusign account you can only access the envelope via the personal link included in the Docusign emails.

As @Hengfeng Ge mentioned it may be that you have more than one Docusign account for your email address and looking at the wrong Docusign account.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

C

Christopher.Alpizar

Docusign Employee

Hi @Sarah22,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

S

Sarah22

Author

New Voice

I didn’t have an account at the time I signed the documents and I’ve created an account w the email used to send the docs, but there’s no record of past docs. My question is — is there a way to get all the past docs associated with my mail sent to me?

S

Sarah22

Author

New Voice

@Christopher.Alpizar I haven’t seen a solution that works or answers my question yet.

M

mr1

Respected Advisor

@Sarah22 :

As @Michael.Rave said above (since you did not have an account at the time the emails were sent) “you can only access the envelope via the personal link included in the Docusign emails”.

Documents sent before account creation are not associated with the account.

good luck

mr1

MR1

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