Financial donations?

Question

I sent an email to a client from our business account and the client called asking me why it was asking him to pay one dollar when I told him it was free to sign.

When you receive an email from Docusign, does it ask people to donate a dollar to charity or something like that?

Michael.Rave · Accepted Answer

@Jessie.HazeldineNo, DocuSign does not ask usersfor a donation or something similar. Can you ask and provide a screenshot from the client and provide it?As you described correctly there is no cost for the recipients, as the sender pays for the transaction in DocuSign eSignature.

Jessie.Hazeldine · Answer

Thanks for confirming. My client is not very tech savy, so I am not likely to be able to have him take a screenshot with over the phone instructions, but I will try.

But this does ease my biggest concern, which was that before signing there might be a donation request for something. Making my more venerable clients a bit confused, thinking they had to pay to sign.
Thank you again.

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