Conversation Starter

Question

EXTREMELY ANNOYED BY DOCUSIGN non-functioning, planning to change the provider

Forum|Forum|1 year ago
April 26, 2025
28 replies
393 views

There is an error on my invoice, so I try to contact Docusign Support. But no success.

None of the login options on https://support.docusign.com/CSP_DSClogin?ec=302&startURL=%2Fs%2Fcases work for me.

Choosing “eSignature, IAM Applications, Rooms, CLM, Notary” I get:

“Unable to log in.
If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.
For all other log in scenarios, contact DocuSign Support for assistance.”

Which brings me back to the open the case page and back to non-functioning login. C’mon guys, really? is it how badly you want to loose customers that you don’t even give them the option to contact you?

Show previous replies

M

Ma.Cubio

Community Moderator

Hello @kades82

I believe this needs to be investigated. Please log out of your account and submit a support case using the workaround to submit a case without logging into your account, or click Get Support> More Support Options > I can’t access my account > Other issues, and provide complete details of the problem in the Case description. You may send me the case number via private message so I can follow up with the support expert on your behalf.

Please don't hesitate to let us know if you need any more help. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

M

Ma.Cubio

Community Moderator

Hello @kades82

I believe this needs to be investigated. Please log out of your account and submit a support case using the workaround to submit a case without logging into your account, or click Get Support> More Support Options > I can’t access my account > Other issues, and provide complete details of the problem in the Case description. You may send me the case number via private message so I can follow up with the support expert on your behalf.

Please don't hesitate to let us know if you need any more help. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

K

kades82

Author

Conversation Starter

Hello @Ma.Cubio , the support case upport Case: 15250625 "Cannot access Docusign Support options" has been opened since 04.Mai.2025, so far without any final response.

Last Update was on 12.05.2025 “We apologize for the wait; our team is currently experiencing a high volume of cases which unfortunately delays our follow-up timeframes. We appreciate your understanding.
...
”

Do you really believe I should open a yet another case?

M

Ma.Cubio

Community Moderator

Hello @kades82
You don’t need to create a new support case. I contacted the expert handling your case to ensure your concern will be prioritized.
Please be aware that the expert will reach out to you via email as soon as possible. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

M

Ma.Cubio

Community Moderator

Hello @kades82

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

K

kades82

Author

Conversation Starter

No unfortunately the issue is not resolved. The support case was about issuing a new invoice. So I have to make one now for non-working Support access.

K

kades82

Author

Conversation Starter

I only came to it today and checked that my support access is finally working. Not sure if you did something in the background or it just “fixed itself” - thank you.

M

Ma.Cubio

Community Moderator

Hello @kades82

That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator

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