EXTREMELY ANNOYED BY DOCUSIGN non-functioning, planning to change the provider

Hello ​@kades82,

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know, and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hi ​@kades82  — thanks for raising this.

I’m glad to hear that your invoice issue has been resolved, and I’m sorry that the problem with your access to the Support page is still ongoing.

Please try the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using a VPN, or if you are on one already, disconnect from the VPN and try again.
• Please try the Alternative Signing Method

Let me know if you need further help. Thank you!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hello ​@kades82,

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hallo ​@Ma.Cubio , none of the above helped. I am still unable to reach the support area from my DocuSign account.

Hello ​@kades82 
I’m sorry that the issue with your access to the Support page has not been resolved. Rest assured, I’m here to help.
To further check, is your email here in the community the same as with your DocuSign account?

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hello ​@kades82 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hello ​@Ma.Cubio , yes it seems to be the same email, because when I am logged in to DocuSign, I get automatically logged in to this forum as well. But the profile in this forum does not allow to see with which email I got registered. So I can only assume it is the same one. The issue with access to support from my DocuSign account persists still- whenever I click on “Supportcenter”, I get the error see screenshot attached. 
 

Unable to log in.
If this is your first login attempt after purchasing a Docusign plan, allow 15 minutes for account creation before accessing your account. 
For all other log in scenarios,  contact Docusign Support  for assistance.

BACK

Hi ​@kades82 
I refreshed your account again. Let’s see if this fixes the problem. I highly recommend you use Incognito, then go to docusign.com and try to log in. 
Let me know if it works. Thank you.

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hello ​@Ma.Cubio , I used Firefox and Chrome Incognito, on two different computers (Mac and Windows), none of it helped.