EXTREMELY ANNOYED BY DOCUSIGN non-functioning, planning to change the provider

You can reference this document:

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

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🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

The answer from above is not helpful.

If someone reads my problem description at all, will figure out that I already performed / tried to perform the steps from the video. I get stuck on step 3 - login to support.docusign.com.

Depending on which of the 4 login options I choose, I get either wrong credentials error or ““Unable to log in.
If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.
For all other log in scenarios,  contact DocuSign Support  for assistance.””

What is so complicated in reading?

Have you fully read this document? It can open case with support without login account. Hope you can try this step in this document.

What if I can't log into the Docusign Support Center to access my account or view past invoices?

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

The Option “What if I can't log into the Docusign Support Center to access my account or view past invoices?” does not apply to me because I can login to my DocuSign Account, only the Support options don’t work.

And when I try to access Support from Within my DocuSign Account, I get the error:

And clicking anywhere else brings me back to the login page of support, which doesn’t work. So effectively I have a working DocuSign account without any Support possibility whatsoever.

Tried in another browser, same story.

Understand, I think your issue needs support team investigate. Because you can't open case after login your account, so try to open a case without login and let the support investigate your issue. 

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hello ​@kades82,

Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. I’m sorry for the inconvenience it caused you about your billing concern and that you’re having a hard time creating a support case. I noticed that there’s an open case with your concern and an expert is handling it already. May I know if you still need additional assistance from us so I can further help?
 

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hallo ​@Ma.Cubio ,

thank you for asking. It’s almost 7 days since I created the “anonymous” support case, nothing changed since then. I still cannot access to support of DocuSign in a normal way, and still haven’t received a correction of the wrongly issued bill.

Now you answer yourself if there is anything else you can do.

Hello ​@kades82,

I hope you are doing well.
I’m sorry that the issue is still unresolved. I will do my best to help you with your concerns.

By the way, I followed up regarding the open support case for your concern. Upon checking, the request to correct the invoice is still in process. As soon as it is done, we will be able to resend a copy of your invoice with the correct information on it. I will keep track of the request and will keep you posted.

Also, when you mention that you cannot access the support page the usual way, what do you mean by that? Do you encounter any error messages? 
To further check, could you send a screenshot of any error when you try to access the support page?
Note: Please ensure that any Personally Identifiable Information is concealed in the screenshot/attachment reply, as this is a public forum.

We appreciate your understanding on this. Thank you and have a great day!

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hi ​@Ma.Cubio 

what I mean is that I still cannot access the support pages, just read the thread above. Nothing changed.

Thank you for following up on the invoice, indeed I got an email saying it takes a few more days. Still not resolved but at least it looks like some progress.

Hello ​@kades82,

If you still can’t log in to your account, since we’re able to refresh it on our end, I highly recommend that you do the reset password and let me know if it works after.

Thank you!

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!