You can reference this document:

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

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The answer from above is not helpful.

If someone reads my problem description at all, will figure out that I already performed / tried to perform the steps from the video. I get stuck on step 3 - login to support.docusign.com.

Depending on which of the 4 login options I choose, I get either wrong credentials error or ““Unable to log in.
If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.
For all other log in scenarios,  contact DocuSign Support  for assistance.””

What is so complicated in reading?

Have you fully read this document? It can open case with support without login account. Hope you can try this step in this document.

What if I can't log into the Docusign Support Center to access my account or view past invoices?

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

The Option “What if I can't log into the Docusign Support Center to access my account or view past invoices?” does not apply to me because I can login to my DocuSign Account, only the Support options don’t work.

And when I try to access Support from Within my DocuSign Account, I get the error:

And clicking anywhere else brings me back to the login page of support, which doesn’t work. So effectively I have a working DocuSign account without any Support possibility whatsoever.

Tried in another browser, same story.

Understand, I think your issue needs support team investigate. Because you can't open case after login your account, so try to open a case without login and let the support investigate your issue. 

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hello ​@kades82,

Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. I’m sorry for the inconvenience it caused you about your billing concern and that you’re having a hard time creating a support case. I noticed that there’s an open case with your concern and an expert is handling it already. May I know if you still need additional assistance from us so I can further help?
 

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hallo ​@Ma.Cubio ,

thank you for asking. It’s almost 7 days since I created the “anonymous” support case, nothing changed since then. I still cannot access to support of DocuSign in a normal way, and still haven’t received a correction of the wrongly issued bill.

Now you answer yourself if there is anything else you can do.

Hello ​@kades82,

I hope you are doing well.
I’m sorry that the issue is still unresolved. I will do my best to help you with your concerns.

By the way, I followed up regarding the open support case for your concern. Upon checking, the request to correct the invoice is still in process. As soon as it is done, we will be able to resend a copy of your invoice with the correct information on it. I will keep track of the request and will keep you posted.

Also, when you mention that you cannot access the support page the usual way, what do you mean by that? Do you encounter any error messages? 
To further check, could you send a screenshot of any error when you try to access the support page?
Note: Please ensure that any Personally Identifiable Information is concealed in the screenshot/attachment reply, as this is a public forum.

We appreciate your understanding on this. Thank you and have a great day!

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hi ​@Ma.Cubio 

what I mean is that I still cannot access the support pages, just read the thread above. Nothing changed.

Thank you for following up on the invoice, indeed I got an email saying it takes a few more days. Still not resolved but at least it looks like some progress.

Hello ​@kades82,

If you still can’t log in to your account, since we’re able to refresh it on our end, I highly recommend that you do the reset password and let me know if it works after.

Thank you!

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@kades82,

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know, and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

1. Thank you for fixing the invoice issue, I can confirm it is now correct.

2. I am still cutoff from support. Even after I just today changed my password, clicking on “support” in my working area leads to an error. See the screenshots attached.

Hi ​@kades82  — thanks for raising this.

I’m glad to hear that your invoice issue has been resolved, and I’m sorry that the problem with your access to the Support page is still ongoing.

Please try the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using a VPN, or if you are on one already, disconnect from the VPN and try again.
• Please try the Alternative Signing Method

Let me know if you need further help. Thank you!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hello ​@kades82,

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hallo ​@Ma.Cubio , none of the above helped. I am still unable to reach the support area from my DocuSign account.

Hello ​@kades82 
I’m sorry that the issue with your access to the Support page has not been resolved. Rest assured, I’m here to help.
To further check, is your email here in the community the same as with your DocuSign account?

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hello ​@kades82 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hello ​@Ma.Cubio , yes it seems to be the same email, because when I am logged in to DocuSign, I get automatically logged in to this forum as well. But the profile in this forum does not allow to see with which email I got registered. So I can only assume it is the same one. The issue with access to support from my DocuSign account persists still- whenever I click on “Supportcenter”, I get the error see screenshot attached. 
 

Unable to log in.
If this is your first login attempt after purchasing a Docusign plan, allow 15 minutes for account creation before accessing your account. 
For all other log in scenarios,  contact Docusign Support  for assistance.

BACK

Hi ​@kades82 
I refreshed your account again. Let’s see if this fixes the problem. I highly recommend you use Incognito, then go to docusign.com and try to log in. 
Let me know if it works. Thank you.

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hello ​@Ma.Cubio , I used Firefox and Chrome Incognito, on two different computers (Mac and Windows), none of it helped.

Hello ​@kades82 

I believe this needs to be investigated. Please log out of your account and submit a support case using the workaround to submit a case without logging into your account, or click Get Support> More Support Options > I can’t access my account > Other issues, and provide complete details of the problem in the Case description. You may send me the case number via private message so I can follow up with the support expert on your behalf.

Please don't hesitate to let us know if you need any more help. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@kades82 

I believe this needs to be investigated. Please log out of your account and submit a support case using the workaround to submit a case without logging into your account, or click Get Support> More Support Options > I can’t access my account > Other issues, and provide complete details of the problem in the Case description. You may send me the case number via private message so I can follow up with the support expert on your behalf.

Please don't hesitate to let us know if you need any more help. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@Ma.Cubio , the support case upport Case: 15250625 "Cannot access Docusign Support options" has been opened since 04.Mai.2025, so far without any final response.

Last Update was on 12.05.2025 “We apologize for the wait; our team is currently experiencing a high volume of cases which unfortunately delays our follow-up timeframes. We appreciate your understanding. 
...
”

Do you really believe I should open a yet another case?

Hello ​@kades82 
You don’t need to create a new support case. I contacted the expert handling your case to ensure your concern will be prioritized. 
Please be aware that the expert will reach out to you via email as soon as possible. Thank you!
 

Best regards,

Ma. Cassandra | Docusign Community Moderator

Hello ​@kades82 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.