I keep getting this error when logging into Docusign:upstream connect error or disconnect/reset before headers. retried and the latest reset reason: connection timeout
I tried Chrome and Edge. I’m using Windows 11. Help please I need to get a document signed.
Best answer by Hengfeng Ge
the update from status.docusign.com:
eSign/CLM Prod: Users may be unable to login or access core eSign/CLM functions (DIRCA-2498)Subscribe
Update - We are continuing to aggressively work on a resolution to this incident. Changes applied so far to address the problem have not fully mitigated the impact.
Apr 24, 2025 - 04:17 UTC
Update - We are continuing to work on a fix for this issue.
Apr 24, 2025 - 03:31 UTC
Identified - The team has identified the cause of the issue and is taking steps to mitigate customer impact.
Apr 24, 2025 - 02:50 UTC
Investigating - We are currently investigating this issue.
the Docusign internal team told：
Please test that you should be able to log in now, but we haven't confirmed the announcement of service restoration
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
+18please reference this:
eSign Prod: Users may be unable to login or access core eSign functionsSubscribe
Investigating - We are currently investigating this issue.
Wait the Docusign team resolve it ASAP.
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
+18the update from status.docusign.com:
eSign/CLM Prod: Users may be unable to login or access core eSign/CLM functions (DIRCA-2498)Subscribe
Update - We are continuing to aggressively work on a resolution to this incident. Changes applied so far to address the problem have not fully mitigated the impact.
Apr 24, 2025 - 04:17 UTC
Update - We are continuing to work on a fix for this issue.
Apr 24, 2025 - 03:31 UTC
Identified - The team has identified the cause of the issue and is taking steps to mitigate customer impact.
Apr 24, 2025 - 02:50 UTC
Investigating - We are currently investigating this issue.
the Docusign internal team told：
Please test that you should be able to log in now, but we haven't confirmed the announcement of service restoration
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
+18Incident Report for Docusign
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Posted 48 minutes ago. Apr 24, 2025 - 05:22 UTC
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
Hello
Thank you for reaching out, and welcome to the Docusign Community! We apologize for the issue you experienced logging in your account.
As
For information on system updates and fixes, visit this page: Docusign Status
Let us know if there's anything else we can help with. Thank you!
Best regards,
Melanie | Docusign Community Moderator
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