please reference this:

https://status.docusign.com/

eSign Prod: Users may be unable to login or access core eSign functionsSubscribe

Investigating - We are currently investigating this issue.

Wait the Docusign team resolve it ASAP.

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

the update from status.docusign.com:

eSign/CLM Prod: Users may be unable to login or access core eSign/CLM functions (DIRCA-2498)Subscribe

Update - We are continuing to aggressively work on a resolution to this incident. Changes applied so far to address the problem have not fully mitigated the impact.
Apr 24, 2025 - 04:17 UTC

Update - We are continuing to work on a fix for this issue.
Apr 24, 2025 - 03:31 UTC

Identified - The team has identified the cause of the issue and is taking steps to mitigate customer impact.
Apr 24, 2025 - 02:50 UTC

Investigating - We are currently investigating this issue.

the Docusign internal team told：

Please test that you should be able to log in now, but we haven't confirmed the announcement of service restoration

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Posted 48 minutes ago. Apr 24, 2025 - 05:22 UTC

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hello ​@fjehan,

Thank you for reaching out, and welcome to the Docusign Community! We apologize for the issue you experienced logging in your account.

As ​@Hengfeng Ge mentioned, we have identified that the issue described was a known issue. However, we are pleased to inform you that the fix has been implemented. We would like to confirm if you are still encountering the issue. If you are, please let us know, and we will be more than happy to help resolve it. Your continued feedback is invaluable in ensuring the stability and performance of our services.

For information on system updates and fixes, visit this page: Docusign Status

Let us know if there's anything else we can help with. Thank you!

Best regards,

Melanie | Docusign Community Moderator

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