This is all speculation on my part:

It sounds like maybe the system needs a second user to exist in order for there to be a hierarchy.  Try creating another user with a dummy name and your email address.  Once that second user exists (even in a pending/not yet activated state), I’m guessing DocuSign will let you declare yourself the Admin.

Hello ​@S.Perez,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
I’m really sorry about your experience with us. Let me do my best to help you instead. To further check on this issue, and since you mentioned you have created a support case, may I ask for the case number, so I can follow up on your behalf. You may send it to me through private message instead.

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

​@Ma.Cubio 

Yes of course, and thank you for your response. The case is 15335959, however it is still not showing under my account when I log into support.

Hello ​@S.Perez,

I hope you’re doing well.
Thank you for providing the case number. I sent a follow-up for your ticket, and I look forward to the support expert calling you back as soon as possible.
But in the meantime, since we refreshed your account, may you check if the problem is still the same or fixed?

Please let us know if you require any further assistance. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

​@Ma.Cubio 

Ma., 

Thanks again for your help trying to figure this out. I did just check again now, and it is giving me the same error as before.

“an error occurred while getting user detail”

I am also getting the same error popping up for just a second stating:

“Add another administrator to this account. To prevent future administrative access issues.”

Of course, if I cannot change my profile to administrator and do have the ability to add a different user to make as admin there is not much I can do.  

Thanks again so much for anything you can do to help.

​@Ma.Cubio 

I also tried adding a new user but it says that person already exists as has admin rights. I have attached a screenshot if that helps. 

Add the new user, but give them a different name. 

• Name: “ThrowAway:
• Email: <the same email you use when you sign in>

Alternately, you can keep the name same as yours and put in a dummy email address.

 Hi ​@S.Perez  — thanks for raising this.

Upon checking, your case is being handled by one of the support experts. Have you received an email from us? If so, please respond so the expert can fully check your account and address the issue.

Thank you!
 

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

​@Ma.Cubio - Thank you for getting back to me on this. I hadn’t seen anything from them yet, so I checked again and there was something in my spam folder asking me to give them permission to create the case. So of course, I did respond just now and will hope to hear from them later today. Thanks again for your help. 

Hi ​@S.Perez,

That’s great! I also communicated with the expert who’s now handling your case to prioritize your concern.
Again, I’m sorry for the inconvenience it caused you, and thank you for understanding!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.