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We renewed our subscription for 100 enevlopes on Dec 5. We have used 15 only since then. However, we were billed last week for using 15 envelopes seperately. It’s been 6 days and no response from customer service? These kind of practices will ensure customers leave. We have signed up with Adobe already. ….unlimited enevlopes plus use of their DC software for the same price.

Hello ​@MAK,

Thank you for reaching out to the Docusign Community.

I apologize for the inconvenience, if you were able to create a case with Docusign Support, can you provide the case number?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi ​@MAK,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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