Envelope’s I sent yesterday (1/23/24) and today are not being pushed. The recipients are not receiving the DocuSign email and the emails are not in the spam folder.
Envelope Delivery

Best answer by Alejandro.Ramos
Hi JoiR,
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that your recipients are not receiving your envelope’s access link, but I will help you get to the bottom of the issue.
Under certain circumstances, emails can be blocked by the recipient’s email domain configuration.
You can find more details about these scenarios here:
Why aren't my signers receiving DocuSign Notification emails?
If your recipient has confirmed that none of the above scenarios apply, we recommend creating a Customer Support case so that a Tech Support Expert can take a closer look at the issue. Please provide the envelope ID number in the case notes.
How to find your document’s envelope ID: Where can I find the Envelope ID?
https://support.docusign.com/en/contactSupport
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
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