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Envelope’s I sent yesterday (1/23/24) and today are not being pushed. The recipients are not receiving the DocuSign email and the emails are not in the spam folder.
Solved
Envelope Delivery
+1- Newcomer
Best answer by Alejandro.Ramos
Hi JoiR,
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that your recipients are not receiving your envelope’s access link, but I will help you get to the bottom of the issue.
Under certain circumstances, emails can be blocked by the recipient’s email domain configuration.
You can find more details about these scenarios here:
Why aren't my signers receiving DocuSign Notification emails?
If your recipient has confirmed that none of the above scenarios apply, we recommend creating a Customer Support case so that a Tech Support Expert can take a closer look at the issue. Please provide the envelope ID number in the case notes.
How to find your document’s envelope ID: Where can I find the Envelope ID?
https://support.docusign.com/en/contactSupport
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
- Community Moderator
- Answer
Hi JoiR,
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that your recipients are not receiving your envelope’s access link, but I will help you get to the bottom of the issue.
Under certain circumstances, emails can be blocked by the recipient’s email domain configuration.
You can find more details about these scenarios here:
Why aren't my signers receiving DocuSign Notification emails?
If your recipient has confirmed that none of the above scenarios apply, we recommend creating a Customer Support case so that a Tech Support Expert can take a closer look at the issue. Please provide the envelope ID number in the case notes.
How to find your document’s envelope ID: Where can I find the Envelope ID?
https://support.docusign.com/en/contactSupport
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
- Community Moderator
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find
Otherwise, please let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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