Hello ​@AndyBNY1,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand your issue with the banner displaying the message "Envelope allowance for the account has been exceeded". I sincerely apologize for this.

I have a few questions:

Do you have an active Docusign subscription? If so, have you checked whether your usage exceeds the allowance on your purchased plan? More information here: FAQ: Managing Your Docusign eSignature Envelopes. The Administrator can check the account subscription details by going to Admin >  Plan and Billing. While envelope usage is by running an envelope report, following this article: Envelope Report

Note that we can only provide general information in the Community regarding billing, as outlined in Community Guidelines: Using The Community.DocuSign Community Guidelines and Code of Conduct

I look forward to hearing back from you. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@AndyBNY1,

I trust all is well. I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.