Hi ​@Krishnaveni,

Thanks for reaching out—and I’m really sorry you’re running into this.

As you have already tried to implement modifications, this issue suggests a need for advanced troubleshooting of the resource file. Resource file branding is an advanced feature requiring familiarity with XML and HTML code.

What we offer is our DocuSign guide, which helps understand the structure of the resource file and ensures that modifications are made to the correct sections. If the issue persists, we recommend speaking with your Docusign Account Executive, if you have one, to set up a meeting with an Engagement Manager to scope a Professional Services engagement.

Alternatively, we can await input from other community members who may have encountered and resolved similar challenges.

Let us know if you have questions.

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hi ​@Melanie.Panguito 

Thank you for your response.

I understand that this may require advanced resource file troubleshooting, but my main concern is enabling the Download option for completed documents while keeping it disabled during signing.

The following setting correctly hides the Download option during signing:

<data name="DocuSign_SigningAllowDownload">false</data>

However, this setting:

<data name="DocuSignComplete_AllowDownload">true</data>

does not re-enable it once the document is completed.

Could you please confirm whether this functionality needs to be explicitly enabled from DocuSign’s side (e.g., via account settings, branding configuration, or support intervention), or if it can be fully controlled through the resource file alone?

Thank you for your support and guidance.

Hi ​@Krishnaveni—thank you for getting back to me. Since there are no account settings for this, the workaround is to hide the download buttons, which can be controlled through the Signing resource file. Since the guide spells out separate nodes for each of those, we'd expect each one to be able to be controlled separately. We apologize, but we are not experts on resource files. All we do is look at the guides and reference those. If the guides suggest something is possible, and it doesn't seem to behave that way, then we can call it a bug. Also, kindly take note that if a recipient has a Docusign account and it was also sent there, they will always have the download option directly from their account, regardless of the envelope status and signing resource file configured.

Let us know if you have questions.

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hi ​@Krishnaveni,

I trust all is well.  If you found our suggested solution helpful, please consider giving it a like👍and marking it as "Best Answer" ✅. This will guide other community members to trusted answers.😊

Let us know if you have questions— we're here for you!

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"