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email notification appears in the signing process

  • January 27, 2025
  • 1 reply
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Since last week, the text of the e-mail notification is displayed to the signers when they open the envelope. Is there a way to change this again? The text should really only be displayed in the e-mail and not in docusign itself.

Best answer by Alejandro.Ramos

Hi ​@phikir,

 

Thank you for reaching out to the Docusign Community.  

You may customize your account’s signing experience through it’s Signing Resource file, in Settings>Brands>Edit Brand>Resource Files>Select Resource File Type>Download Master. For detailed steps on how to manage your current configuration, see:

DocuSign Signing Resource File Guide

Note: Some advanced features and options are supported only in certain Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. 

Compare eSignature plans & pricing  

Feel free to let us know if you need further assistance with this. 

 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

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  • 2070 replies
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  • January 28, 2025

Hi ​@phikir,

 

Thank you for reaching out to the Docusign Community.  

You may customize your account’s signing experience through it’s Signing Resource file, in Settings>Brands>Edit Brand>Resource Files>Select Resource File Type>Download Master. For detailed steps on how to manage your current configuration, see:

DocuSign Signing Resource File Guide

Note: Some advanced features and options are supported only in certain Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. 

Compare eSignature plans & pricing  

Feel free to let us know if you need further assistance with this. 

 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!