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May 28, 2025
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Email did not arrive

  • May 28, 2025
  • 13 replies
  • 156 views

Hi,

 

This is likely a simple issue, but I have used DocuSign with others before and needed to create an agreement for my company, so I signed up. After creating the agreement and sending it out, I did not receive a copy (I checked my junk and spam folders). I’m unsure if the others on the list received it, as I even added myself as a recipient. What did I overlook? I apologize for the silly question.


G

Best answer by Hengfeng Ge

@georgevct 

You can open a case with customer support team and confirm whether got the reply reponse code from recipient’s mail mail like this:

status=sent (250 2.0.0 54CBG74-54C974 Message accepted for delivery)
 

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedInhttps://www.linkedin.com/in/gehengfeng/

13 replies

Newcomer
June 5, 2025

I am having the same issue. None of my intended recipients received the email for the Docusign I sent out this morning. 2 of the people I listed to receive a copy, never did. I have sent many docusigns to them, so not sure what is going on. This isn’t the first time either. What can I do? I really need this to work.

Newcomer
June 5, 2025

@georgevct 

You can open a case with customer support team and confirm whether got the reply reponse code from recipient’s mail mail like this:

status=sent (250 2.0.0 54CBG74-54C974 Message accepted for delivery)
 

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedInhttps://www.linkedin.com/in/gehengfeng/

How do I open a case with support?

Docusign Employee
June 12, 2025

Hello ​@LauraM,

Here's how to open a case:  👉 Open a Support Case. Let us know if you have questions or need further assistance.

 

 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!